Shipping Protection &Tipping Policy

At Roveliaris, we aim to make every part of your shopping experience clear, flexible, and easy to understand. During checkout, customers may be offered optional services such as Shipping Protection and Tipping. These services are entirely voluntary and are not required to complete an order.

1. Optional Services at Checkout

Shipping Protection and Tipping are optional add-ons that customers may choose according to their own preferences.

You may complete your purchase normally without selecting either option.

  • Shipping Protection: An optional service that may provide additional assistance if an eligible package is lost, damaged, or stolen while in transit.

  • Tipping: A voluntary contribution that allows customers to show appreciation for our order fulfillment and customer support teams.

Neither service is automatically required as part of your purchase.

2. Shipping Protection Information

If you choose to add Shipping Protection to your order, your shipment may be eligible for additional protection in certain delivery-related situations.

Depending on the circumstances and applicable terms, this may include qualifying cases involving:

  • Package loss during transit

  • Shipping-related damage

  • Package theft after or during delivery

For full information regarding eligibility, coverage conditions, limitations, and exclusions, please review our Shipping Protection page:

https://roveliaris.com/products/123123shipping-protection

We encourage customers to review the applicable terms before purchasing this optional service.

3. Refunds for Shipping Protection or Tips

We understand that customers may occasionally select an optional checkout service unintentionally or decide that they no longer wish to keep it.

If you would like to cancel Shipping Protection or request a refund for a Tip, please contact our customer support team.

Eligible voluntary service charges may be refunded in full upon request.

You may still contact us regarding these optional charges even if your order has already been processed or shipped.

Once a refund is approved, the applicable amount will be returned to your original payment method. Processing times may vary depending on your bank, card provider, or payment service.

4. How to Contact Roveliaris

If you have questions about Shipping Protection, Tipping, refunds, or any related checkout services, please contact us using the information below:

Our customer support team will review your request and assist you as quickly as possible.