Terms of Purchase

Last updated: August 20, 2026

These Terms of Purchase (“Terms of Purchase”) govern purchases of products and services made through https://roveliaris.com (the “Site”).

The Site is operated by Kemlink (Hongkong) Co., Limited under the brand name Roveliaris (“Roveliaris,” “we,” “us,” or “our”).

These Terms of Purchase should be read together with our Terms of Use, Privacy Policy, Shipping Policy, Return Policy, and any other policies or terms made available on the Site.

By placing an order or purchasing products or services through the Site, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.

1. General

By making a purchase through Roveliaris, you represent that:

  • You are at least 18 years of age or the legal age required to enter into a binding agreement in your jurisdiction.

  • You have the legal capacity to enter into a contract.

  • The information you provide during checkout is accurate, complete, and current.

  • Your purchase and use of our products will comply with applicable laws and regulations.

You are responsible for ensuring that products purchased from our Site can be lawfully purchased, imported, possessed, and used in your country or region.

2. Orders

Order Processing

After you place an order, we may review and verify the information provided before processing the purchase.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including situations involving:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Payment authorization problems

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Duplicate or unusual order activity

  • Errors affecting the Site or checkout process

If we cancel an order after payment has already been collected, the applicable amount will be refunded to the original payment method.

We also reserve the right to correct errors, inaccuracies, or omissions relating to product information, prices, promotions, availability, or other Site content where permitted by law.

3. Order Confirmation

After placing an order, you may receive an electronic order confirmation.

An order confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted or shipped.

An order is generally considered accepted once it has been processed for fulfillment.

If we are unable to process your order, we may contact you using the information provided at checkout.

4. Product Descriptions

We make reasonable efforts to provide accurate descriptions, photographs, specifications, and other information about products offered through Roveliaris.

However, we cannot guarantee that all descriptions, images, dimensions, colors, specifications, or other content will always be completely accurate, current, or error-free.

Actual product appearance may vary slightly due to:

  • Screen or display settings

  • Lighting and photography

  • Manufacturing variations

  • Packaging updates

  • Product improvements or revisions

If you receive a product that is materially different from what was ordered, please contact us in accordance with our Return Policy.

5. Product Availability

Product availability may change at any time.

An item shown as available on our Site may become unavailable before your order has been fully processed.

If an ordered product becomes unavailable, we may:

  • Contact you with available options

  • Remove the unavailable item from your order

  • Cancel the affected portion of your order

  • Issue an applicable refund to your original payment method

We do not guarantee continuous availability of any particular product.

6. Pricing

We aim to display accurate pricing information on our Site.

However, pricing errors may occasionally occur.

If we discover that the price of an item is incorrect, we may contact you before processing the order or cancel the affected item and issue an applicable refund.

Prices and promotions may change from time to time without prior notice.

The amount displayed and accepted during checkout will generally be the amount charged for your order, subject to correction of obvious errors and applicable law.

7. Payment

Payment must be successfully authorized before your order can be processed.

Depending on availability at checkout, we may accept payment methods such as:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other major debit or credit cards

  • Apple Pay or Google Pay, where available

Payment methods may vary depending on your country, device, or checkout configuration.

You are responsible for providing valid and accurate payment information.

We may use third-party payment processors to securely process transactions.

8. Taxes, Customs Duties & Import Fees

Prices displayed on the Site may include certain applicable taxes where required or supported by our checkout system.

However, for international orders, additional customs duties, import taxes, VAT, brokerage fees, or other government charges may apply depending on the destination country or region.

Unless clearly stated otherwise at checkout, such additional import-related charges are the responsibility of the customer.

Roveliaris does not control customs charges and cannot predict the amount that may be assessed by local authorities.

Customers are responsible for complying with local import requirements.

9. Shipping and Delivery

Orders are generally processed within 1–2 business days.

During holidays, promotional periods, or other high-demand periods, processing may take up to 3 business days.

Estimated delivery times may vary depending on destination.

Typical estimates include:

  • United States: 7–10 business days

  • Canada / United Kingdom / Australia: 10–15 business days

  • Rest of World: 15–20 business days

These timeframes are estimates only and do not represent guaranteed delivery dates.

Shipping may be affected by circumstances outside our reasonable control, including:

  • Customs processing

  • Carrier delays

  • Weather

  • Holidays

  • Transportation disruptions

  • Local delivery conditions

For more information, please review our Shipping Policy.

10. International Fulfillment

Roveliaris works with fulfillment and logistics partners in different regions.

Your order may be shipped from an international warehouse or from the fulfillment center best positioned to process your order based on:

  • Product availability

  • Warehouse inventory

  • Customer location

  • Logistics efficiency

Orders containing multiple products may occasionally be shipped separately and arrive in more than one package.

11. Product Suitability and Local Requirements

Some products may be manufactured or packaged for international distribution.

Depending on the product and destination, packaging, manuals, instructions, plug types, voltage requirements, labeling, or other specifications may differ from local standards.

Before purchasing, customers are responsible for reviewing available product information and determining whether a product is suitable for their intended use and local requirements.

For electrical products, customers should verify compatibility with local voltage, plugs, and electrical standards before use.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@roveliaris.com

We recommend contacting us within 12 hours of placing your order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfillment has begun.

Orders that have already shipped cannot normally be cancelled and may instead be subject to our Return Policy.

13. Returns and Refunds

Eligible returns and refunds are governed by our Return Policy.

We currently offer a 30-day return window for qualifying products, subject to the conditions stated in that policy.

Customers should contact our support team before sending any item back.

Unauthorized returns may not be accepted.

Refunds that are approved will generally be returned to the original payment method.

Processing times may vary depending on your bank, card provider, or payment service.

14. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact:

support@roveliaris.com

Please provide, where applicable:

  • Your order number

  • A description of the issue

  • Clear photographs or videos

  • A photograph of the shipping label or packaging

We will review the information and determine an appropriate resolution in accordance with our policies and applicable law.

15. Risk of Loss and Delivery Information

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays or delivery problems resulting from inaccurate or incomplete shipping information provided by the customer.

If tracking confirms that a shipment has been delivered to the address provided at checkout, customers should first check with:

  • Household members

  • Neighbors

  • Building reception or front desk

  • Mailrooms

  • Local delivery carriers

Please contact us if additional assistance with available tracking information is required.

16. Promotions and Discount Codes

Discount codes and promotional offers may be subject to:

  • Expiration dates

  • Minimum purchase amounts

  • Product exclusions

  • Customer eligibility requirements

  • Usage limits

  • Geographic restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally must be applied during checkout before payment is completed.

We reserve the right to modify or discontinue promotions where permitted by law.

17. Fraud Prevention

To protect customers and our business, orders may be subject to security and fraud screening.

We may request additional information to verify:

  • Customer identity

  • Billing information

  • Payment authorization

  • Order legitimacy

Orders that cannot be satisfactorily verified may be delayed or cancelled.

18. Personal Information

Personal information collected in connection with purchases will be processed in accordance with our Privacy Policy.

This may include information required for:

  • Payment processing

  • Order fulfillment

  • Shipping

  • Fraud prevention

  • Customer support

  • Returns and refunds

  • Legal compliance

Please review our Privacy Policy for further information regarding how personal information is handled.

19. Electronic Communications

By placing an order through Roveliaris, you agree that transaction-related communications may be sent electronically.

These may include:

  • Order confirmations

  • Payment notices

  • Shipping confirmations

  • Tracking information

  • Customer support communications

  • Refund notifications

  • Important policy or service notices

Where permitted by law, electronic communications satisfy requirements that such communications be provided in writing.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Roveliaris, Kemlink (Hongkong) Co., Limited, and our affiliates, suppliers, logistics providers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from a purchase or use of products through the Site.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

21. Governing Law

These Terms of Purchase and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of Hong Kong, subject to any mandatory consumer rights applicable in the customer's jurisdiction.

22. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes to:

  • Our business practices

  • Products or services

  • Website functionality

  • Legal or regulatory requirements

  • Payment, shipping, or fulfillment processes

The latest version will be posted on the Site with an updated effective date.

Your continued use of the Site and subsequent purchases after updated Terms are posted will constitute acceptance of those updated Terms where permitted by law.

23. Contact Us

If you have any questions about these Terms of Purchase or your order, please contact us:

Brand: Roveliaris
Website: https://roveliaris.com
Email: support@roveliaris.com
Company Name: Kemlink (Hongkong) Co., Limited

Business Address:
UNIT 89, 3/F., YAU LEE CENTRE,
NO.45, HOI YUEN ROAD,
KWUN TONG, HONG KONG